Robert R. Blake, Herbert A. Shepard, and Jane S. Mouton

One of the most important managerial skills in industry today is the ability to successfully manage and resolve conflicts between groups which must work together. This includes management and, union, sales and production, staff and line, headquarters and field, supervisor and subordinate, etc. In this book, the authors clearly show that there are nine possible methods for dealing with conflict, but that eight of these have inherent side-effects which are detrimental to overall organizational objectives and goals.

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